You can either go to an eaZymoney Agent or visit any Zenith bank branch to load. Note that for fully banked subscribers, you can move cash from your bank account to your eaZymoney wallet

On the eaZyMoney menu, go to the option My Account, Change PIN, enter your old PIN, create a new PIN, confirm the new PIN created, you will see a confirmation message that your PIN has been successfully changed.

Go to the option Pay, enter DSTV as Biller code, enter Amount, enter your 10 digit smartcard number as Bill Number, enter your PIN and confirm payment, you will receive a confirmation message regarding the payment made.

Go to the option My Account, Select Check Balance, select the balance you wish to check eaZyMoney or Bank, enter your PIN, you will receive an SMS with your Current balance.

Please note that due to network issue, sms may be delayed, Its always important to confirm your balance before and after any transaction is made.

Go to the option Buy on the eaZyMoney application, select Airtime, select the particular airtime you intend to buy either for self or others, enter Recipient’s Mobile Number ,Amount and your secret PIN, you will receive a confirmation message.

Call the eaZymoney contact centre on 01-2787000 or 01-4647000 or send an email to eaZymoney@zenithbank.com as soon as possible. Once your complaint has been logged, it will be duly processed and resolution will be communicated within 24 to 48hours. Please note that Zenith Bank or its accredited agent will not be liable. NOTE: WE STRONGLY ADVISE THAT YOU CONFIRM ALL TRANSACTIONS BEFORE SENDING.

Please check your balance to confirm, because there may be delays due to network issues or you may contact customer care to check your balance for you.

The fund in your eaZymoney account is safe like a bank account and secure as long as you protect your PIN. If your phone is stolen or misplaced, please call eaZymoney contact centre on 01-2787000 or 01-4647000 or the walk into the nearest Zenith Bank branch to temporarily suspend your account. After retrieving your SIM, call to unblock your account and you can resume transactions with your previous account balance.

If you forget your PIN, please call eaZymoney contact centre on 01-2787000 or 01-4647000 or the nearest Zenith Bank branch, the customer care agent will verify your account and after confirmation, your account will be reset and you will be expected to change your PIN.

Yes, you can change your PIN anytime. All you need do is go to the “Account” option on your menu and select “Change Pin”.

Yes, you can transact as long as you have activated roaming services on your number.