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Frequently Asked Questions
eaZymoney is our mobile payment solution with which customers may send and receive money and carry out basic financial transactions using an eaZymoney mobile wallet on their mobile phones.
Services available on eaZymoney include:
Transfers:
- From one eaZymoney wallet to another
- To anyone unregistered or registered on the eaZymoney platform
- From Zenith Bank account to another Zenith Bank account or Other banks (Fully Banked Customers only)
- From Zenith Bank account to eaZymoney account/wallet (Fully Banked Customers only)
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Please note: Fully banked customers are customers that have their mobile numbers linked to their bank account numbers.
Deposit (Cash-in)
- At eaZymoney agents locations
- At any Zenith Bank branch
Withdrawal (Cash-out)
- At eaZymoney agents locations
- At any Zenith Bank branch
- Via ATM
Pay Bills
- Pay Cable TV subscriptions (e.g DStv and Gotv)
- Pay merchants (e.g. Supermarkets, Restaurants, and Petrol Stations etc.)
Buy airtime for self and others on all networks
- Visafone (other networks coming soon)
What other transactions can I perform with my eaZymoney wallet?
- Check balance and statement summary
- Change PIN
- Pay for goods in stores
- Pay salaries, pension contribution
etc.
There are three ways to access eaZymoney:
- Dial *966# on your phone and follow the prompt
- Visafone subscribers, visit any Visafone shop to perform a SIM swap and get the SIM-based application
- From your phone’s browser, visit www.eazymoney.com.ng/download and the respective app stores to download the smartphone app.
eaZymoney enables you perform financial transactions with ease and convenience especially at locations where your bank account is not easily accessible by other electronic means.
No, all you need is a mobile number.
Yes you can. All you need do is subscribe as a fully banked customer on the eaZymoney platform by visiting any Zenith Bank branch or eaZymoney agent for upgrade.
Anyone can become an eaZymoney subscriber. All you need do is visit an Agent or any Zenith Bank Branchregister, get the application on your mobile phone and then you can start enjoying the services.
A subscriber is a customer on the eaZymoney platform (banked, semi-banked or unbanked) who uses the application to carry out financial transactions.
- For Visafone and Etisalat subscribers, the application is pre-installed on your SIM card, but if not, please contact your network providers.
- For phones with access to the internet, you can either download the application on your phone by simply typing www.eazymoney.com.ng/download in your phone’s browser.
- After successful installation, the eaZymoney application will be located on the phone menu or stored in the ‘downloads’ folder. You can also get assistance installing the app from any eaZymoney agent or Zenith Bank branch.
Yes, you can send money to people not on the eaZymoney platform. All you need do is input the phone number and name of the receiver and at the end of the transaction a 4-digit ACCESS CODE will be displayed on the successful transaction confirmation screen. Copy the Access Code and give to the receiver by phone call. He can cash-out the sent amount at the nearest eaZymoney agent location or bank branch by presenting his name, phone, number, Reference ID and Access code.
Note: The access code is not received via SMS, but only displayed at the sender’s phone for now.
Customers are categorized based on their KYC details
| Category |
KYC Status |
Available Information |
Unbanked Customer |
No KYC information |
Name and Phone number |
Semi-banked Customer |
Incomplete KYC information |
Name, Phone number, ID card and a verifiable Address |
Fully Banked Customer |
Full KYC information |
Name, Phone number, ID card, verifiable Address and two references (current account holders) |
Transaction limits are dependent on customer categories;
| Limit |
Transaction |
Day |
Unbanked |
N3,000 |
N30,000 |
Semi-banked (eaZymoney Silver) |
N10,000 |
N100,000 |
Fully-banked (eaZymoney Gold) |
N100,000 |
N1,000,000 |
An eaZymoney Agent is a person or company that acts on behalf of Zenith Bank to carry out financial transactions like cash-in, cash-out and registration of subscribers.
All Agent locations will be branded with the eaZymoney logos and Agent codes.
No, you can carry out transactions at any registered eaZymoney agent.
You can either go to an eaZymoney Agent or visit any Zenith Bank branch to fund your wallet. Note that for fully banked subscribers, you can also move cash from your bank account to your eaZymoney wallet.
You can withdraw cash from an Agent, any Zenith Bank branch or a Zenith ATM. Note that for fully banked subscribers, you can also move cash from your eaZymoney wallet to your bank account.
eaZymoney subscribers and unregistered users will be able to make a number of bill payments such as DSTV, PHCN and as many bill payment merchants as are signed up on eazymoney from time to time . You will need a merchant/biller code (merchant identifier) and a bill number (your unique identifier) to consummate a bill payment transaction. E.g. for DSTV, the merchant code is spelt “DSTV” and your bill number is your decoder number. Unregistered users can achieve this only with the help of an eaZymoney Agent.
Yes you can purchase airtime for any mobile number.
Call the eaZymoney contact centre on 01-2787000 or 01-4647000 or send an email to eaZymoney@zenithbank.com as soon as possible. Once your complaint has been logged, it will be duly processed and resolution will be communicated within 24 to 48hours. Please note that Zenith Bank or its accredited agent will not be liable.
NOTE: WE STRONGLY ADVISE THAT YOU CONFIRM ALL TRANSACTIONS BEFORE SENDING.
Please check your balance to confirm, because there may be delays due to network issues or you may contact customer care to check your balance for you.
What happens if the network is down, Can I still use the eaZymoney service?
eaZymoney relies on Mobile networks for transactions, thus if the network is down, the service will not function.
The funds in your eaZymoney account are safe and secure as long as you protect your PIN. If your phone is stolen or misplaced, please call eaZymoney Contact Centre on 01-2787000 or 01-4647000 or walk into the nearest Zenith Bank branch to temporarily suspend your account. After retrieving your SIM, call to unblock your account and you can resume transactions with your previous account balance.
If you forget your PIN, please call eaZymoney Contact Centre on 01-2787000 or 01-4647000 or the nearest Zenith Bank branch, the customer care agent will verify your account and after confirmation, your account will be reset and you will be expected to change your PIN.
eaZymoney PIN does not expire.
Yes, you can change your PIN anytime. All you need do is go to the “Account” option on your menu and select “Change Pin”.
Yes, you can register for eaZymoney, but you will need an adult’s authorization, because you are considered a minor and cannot enter into a contract.
Yes, you can transact as long as you have activated roaming services on your number.
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What is eaZymoney?
